Neopets Sucks Customer Reviews and Feedback
Neopets is a virtual pet website. Users can own virtual pets, and buy virtual items for them using one of two virtual currencies. One currency, called Neopoints, can be earned within the site, and the other, Neocash, can either be purchased with real-world money, or won by chance in game.
Back on April 2017 an angry customer said in a review for sitejabber that the costumer service at Neopets sucks:
It would seem Neopets latest tactic is to now just close tickets as soon as they are opened if they have decided they no longer wish to deal with you. They were happy enough to take premium payments for 12 months while I was trying to get an account back. I have never come across such disgusting "customer service"
Kirstin Jackson says"Stay away from this site! You can spend months putting hard work into your account, pets, etc for them to turn around and freeze your account and accuse you of stealing pets or items and refuse to unfreeze account without giving you the benefit of the doubt. In the past, the site use to be fun but these days, more and more users are quitting due to TNT being unfair so heed my warning, just don't spend your time or money on this site. Go to one of the other pet sites like Subeta or Marapets who actually care about their user base."
Christopher Whiteleege says"Rejoined back in October though I give it another go yesterday my account was frozen for no reason at all there are users on there that have been play 6 months and have all the avatars when there retired and are cheating and there not getting thee accounts frozen I feel since hump start took over neopets it had never been the same and it has a unfair advantage to it use to."
JJ says"It crashes alot"
Onetwenty says"Back in early Neopets times, it seemed very personal and a non-profiteering company. Since it has been overtaken by Nickalodeon, it seems it is just another one of corporately run businesses that children a roped into, like the Jonas Brothers."